Fullerton India Credit Company: Creating Business Stories with the Right Financial Assistance

The important role played by the non-banking finance companies (NBFCs) in the Indian financial system has complemented the banking system and bought about enhanced coherence and diversity in financial intermediation. NBFCS have progressed considerably in terms of operations, heterogeneity, asset quality, regulatory architecture and profitability. NBFCs disbursing credit to the overall commercial sector has increased and gained importance in the preceding few years as banks have faced challenges in lending amid the non-performing assets (NPAs) overhang.

Fullerton India Credit Company (FICCL) is a leading NBFC that offers retail finance products to rural households, and to small and medium enterprises. It offers instant personal loans, business loans, SME loans and housing loans with low interest rates and easy EMI options. Fullerton India Credit Company Limited is a wholly owned subsidiary of Fullerton Financial Holdings which in turn is a wholly owned subsidiary of Temasek Holdings, Singapore.

Since its launch in January 2007, Fullerton India has successfully and strongly established itself, spread across the country’s broad financial landscape, with a network of over 626 branches that serves over 2.8 million customers.

Working together with over 13,000 employees, we reach our market by connecting with millions of customers, be it in cities, towns or villages, right at their doorstep. We penetrate deep inside the market through more than 626 branches, covering 600 towns and approximately 58,000 villages.

Making a Mark in the Industry

Fullerton India is a customer centric organisation, which works on fulfilling the specific needs of the customers. Fullerton India is a responsible financial services partner that seeks strength from its people who partner in the firm’s success. We foster innovation and use our relationship and market understanding to deliver on customised solutions. Also, provide long term and sustainable shareholder value balancing risk and reward.

We have created a robust multi-product organisation that will help provide a one-stop-shop proposition representing convenience for the customer, and substantial cross selling opportunities for the organisation. Furthermore, we have been at the forefront of becoming digitally enabled and integrating with our businesses in creating customer efficiencies.  We have adopted latest technologies to support the efficiency of our business processes; deliver superior customer experience; reduce turnaround time; and enhance employee productivity.

As a responsible corporate, we are enabling our customers with seamless access to the formal credit system; we are endeavouring to become an employer of choice in our sector; we act responsibly in the communities in which we work in; and are always focusing on generating higher returns for our shareholders.

Based on our commitment to performance and innovation, we have been able to deliver sustainable growth, while maintaining our asset quality and contributing to the overall progress.

The leader behind the success

Rajashree Nambiar is the Managing Director and Chief Executive Officer (CEO) at Fullerton India Credit Company Limited. She is responsible for the overall corporate strategy of the company and its subsidiaries covering Risk, Operations, Technology, Analytics and Digital Initiatives.

Fullerton India has been recognised and rewarded for its commitment and in working towards contributing towards the financial requirements of its customers. It has been the organisation’s endeavour to be a financial services partner and drive financial inclusion. Some of the awards and recognition are mCube Conference and Awards 2018, Ad Tech India award 2018, Outlook Money magazine 2018, Mumbai Brand Summit 2018, Two Golds in Digital Industry Awards 2017 and many more.

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