Business Process Outsourcing has become incredibly popular with companies ranging from Fortune 500s to startups over the last two decades. Businesses in every industry can now outsource non-core processes while applying more resources to core business functions. Business Process Outsourcing services make it easier for businesses to dedicate their time and resources to core business and office operations. Businesses across all industries have adopted BPO because business process outsourcing solutions provide an array of opportunities for cost reduction and business growth. Starting out as Hyderabad Radio House, a 6-decade-old brand, HRH Next has evolved from a consumer durables giant across South India to a Contact Center Solution provider offering services to meet the most demanding business needs of customer interactions.
The firm offers various services such as Inbound and Outbound campaigns including Voice support, Chat support, Email support, SMS & missed call support, TOLL FREE assist services. Emails/Chat/ Bulk SMS/Missed Call Support, All channels of Social Media including Social media marketing, Click to connect, Accessible ticketing system, Conversation tracking, Reporting and performance tracking. Business Analytics with Real Time Management including Real time
Management including Real time statistics on call center performance, Advance analytics without complexity, Predictive analysis, Effortless Dashboards and Data mining. Quality at every step such as higher first call resolutions, ISO 9001:2008 compliant, a positive work environment, Benchmark Quality & Training modules and interventions and many more.
The Man behind the Brand
A sports and fitness enthusiast, Ankit Shah is the Co-founder and CEO of HRH Next. He has completed his MBA in Marketing from Maharishi Institute Of Management. His diversified experience of pioneering call center solutions for big brands like Swiggy, Idea -Voda has empowered the firm to be the most proficient and professional outsourced call centre. Ankit has been the driving force behind HRH Next’s new suite of Customer Contact Solutions which ensures that all customer touch points are integrated onto one single platform thus providing customers with exceptional service delivery. Apart from all this, The Indian School of Business (ISB) has recognized his entrepreneurial achievement in a case study titled ‘Entrepreneurship Excellence.’
The Differentiation Factor
The factors that differentiate the firm from that of its counterpart are Lower Total Cost, Innovation HR Practices, Unparallel Domain expertise, Multi-Lingual Support, Dashboard Monitoring, Digital Recording and Playback, Lowest Attrition Levels, Superior Technology Platform. “We transform every possible service through OMNI channel platform into a delighted customer experience through a 360 degree approach towards the client requirements. From identifying prospective customers, nurturing existing ones to upselling and cross selling the products, we take care of the complete customer’s life cycle. Our solutions are designed to suit every service requirements in the most cost effective way and we take complete ownership in providing delightful experience to the end user,” says Ankit Shah, CEO, HRH Next.
Success Journey
“We let passion drive the strategy. When we engage the employees in reaching our goals, they become more willing to make decisions, take appropriate risks and act in the best interests of the organization. For having a better grip on the opportunities, we believe in involving our employees as they equally know the systems that would help them produce higher quality work,” pinpoints Ankit Shah.
Work Culture
HRH Next motivates creativity and innovation in the workspace while maintaining a healthy work environment. “We speak to our employees saying that technology is the fuel for our transformation. (Voice of the Employer). There are so many opportunities that we can modernize and transform our business. We educate our employees by addressing and letting them know that business operates much quicker today. We maintain a different tone and look different in our approach towards them. Our culture has changed so much over the years as we always talk about moving forward fast and we love this continuous transformation. That’s how we look at it,” added Ankit Shah.
Clientele
HRH Next has served various clients over the years such as Idea, HealthifyMe, HMWSSB, Bharatgas, Dealty, BITS Pilani, Swiggy, Maruti Suzuki, IMImobile, Zepo, Aircel, GHMC, Stylecraze, Houzkare are to name a few. HRH Next understands the customer psyche through robust Data Analytics and prepares action plans accordingly. The firm is also awarded as the ‘10 Most Promising BPO Service Providers in 2018’ by Silicon India. “Our processes and methods, which have evolved over time and our State of The Art Technology platforms, ensure we provide you with transformational insights into contact center operations and help deliver more personalized experiences to your customers.”
Future Roadmap
The firm is on a mission to raise its employee headcount to 5000 in the near future. It is making concrete efforts to boost startups with intellectual focus and commitment with an aim to be a trustworthy leader in its domain delivering apt customer experience and ratification. Talking about a promising future for HRH Next, the co-founders state that “We would like to focus on products/systems and we as outsourcing partners towards customer interaction & satisfaction as our prime motive.”
